Privacy Policy
1. GENERAL
1.1
This Privacy Policy describes how PERFECT ROSE FLOWERS & ORNAMENTAL PLANTS TRADING L.L.C S.O.C, its branches and related entities (the “Company”, “We”, “Us” or “Our”), is committed to ensuring the protection and privacy of personal data and information of users accessing our website and using our services (“Website” and “Services”).
We process personal data in compliance with all applicable data protection laws and regulations in the United Arab Emirates. Any personal data collected is processed solely for the purposes described in this Privacy Policy. This policy applies regardless of how you access our Website or Services.
1.2
This Privacy Policy explains how we collect, use, store, and protect the personal data and information you voluntarily provide through your use of the Website and Services. Unless otherwise stated, it also applies to any other personal data you choose to provide while interacting with us.
1.3
By accessing or using our Website and Services, you agree to the collection and use of your personal data as outlined in this Privacy Policy. You may browse our Website without providing personal information; however, failure to provide certain information may prevent you from accessing specific features or services. We collect personal data only when it is relevant, necessary, and for legitimate business purposes.
1.4
If you contact us via email, phone, WhatsApp, social media platforms, or through any contact forms on our Website, you may voluntarily provide personal data. By doing so, you consent to our use of that information in accordance with this Privacy Policy.
2. PRIVACY POLICY ACCEPTANCE
2.1
By using our Website and Services, you signify your unconditional acceptance of this Privacy Policy. If you do not agree with any part of this policy, your sole remedy is to discontinue use of the Website and Services. Continued access or use constitutes confirmation that you have read, understood, and accepted this policy. We reserve the right to amend this Privacy Policy at any time.
2.2
Any provisions of this Privacy Policy that by their nature should survive termination shall remain in effect. Failure by us to enforce any right shall not be considered a waiver of such rights.
3. INFORMATION WE COLLECT ABOUT YOU
3.1
We may collect and store personal data and information that you submit when you use our Website or Services, including when you submit inquiries, place orders, or request quotations. The type of information collected depends on the nature of your interaction with us.
3.2
We may automatically collect information when you access our Website, including through cookies and similar technologies. This information may include:
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Full name or company name
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Email address and phone number
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Delivery or project location
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Product or service requirements
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Estimated budget
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Preferred contact time
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IP address
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Browser type and device information
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Website usage and interaction data
4. HOW WE USE YOUR INFORMATION
4.1
Personal data and information collected may be used for the following purposes:
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To respond to inquiries and provide customer support
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To process orders, quotations, and service requests
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To arrange delivery of flowers and ornamental plants
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To manage contracts and customer relationships
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To improve our Website, products, and services
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To monitor Website performance and usage
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To prevent fraud, misuse, or illegal activity
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To send promotional or marketing communications where consent has been provided
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To comply with applicable legal and regulatory obligations
5. HOW TO OPT-OUT
5.1
You may opt out of receiving marketing communications at any time by:
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Using the unsubscribe option in our emails or messages; or
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Contacting us directly using the contact details provided on our Website.
5.2
We will process opt-out requests as soon as reasonably practicable.
6. HOW WE SHARE YOUR DATA AND INFORMATION
6.1
We may share your personal data only in the following circumstances:
A. Third-Party Service Providers
We may share data with trusted third-party service providers who assist us with website hosting, delivery services, analytics, marketing, or customer communications. These parties are contractually obligated to protect your data and use it only for authorized purposes.
B. Business Transfers
In the event of a merger, sale, restructuring, or transfer of all or part of our business, personal data may be transferred as part of that transaction.
C. Group or Affiliated Entities
Where applicable, personal data may be shared within affiliated entities for the same purposes outlined in this Privacy Policy.
7. WHERE WE STORE YOUR PERSONAL INFORMATION
7.1
Your personal data may be stored or processed within or outside the United Arab Emirates. By submitting your personal data, you consent to such transfer, storage, and processing.
7.2
While we take reasonable technical and organizational measures to safeguard your personal data, transmission over the internet is not completely secure. We cannot guarantee absolute security of data transmitted online.
7.3
We maintain appropriate safeguards and may request verification of identity before disclosing personal data.
8. ACCESS TO AND UPDATES OF PERSONAL INFORMATION
8.1
You have the right to request access to, correction of, or deletion of your personal data held by us, subject to applicable laws. Requests may be made by contacting us using the contact details available on our Website.
9. GENERAL
9.1
We may update this Privacy Policy from time to time without prior notice. Continued use of the Website and Services indicates acceptance of the updated policy. We encourage you to review this page periodically for any changes.